CUSTOMER SERVICE
Tel. 297 297 20 - info@nordicaliving.dk
SHIPPING FROM DKK 59
Showroom
Toftevej 27
Odense SE 5220 Denmark
29729720
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All transactions made via this website take place between you, as the customer, and Nordica Living as the supplier.
Nordica Byg ApS.
Rågelundsgyden 12
5240 Odense NE.
Tel. +45 281 281 52
kontakt@nordicabyg.dk
CVR: 37470333
Nordica Living accepts payment with VISA, Mastercard, MobilePay, as well as payment through PayPal. All amounts are in DKK (Danish kroner). The amount is only deducted from the customer's account when the order has been dispatched.
Nordica Living uses world-renowned Worldline, Shopify Payments and PayPal as payment options in the webshop.
All payments and card data are encrypted so that you can achieve security during your purchase with us.
All orders are automatically confirmed (per e-mail), and you will receive a notification within a maximum of 8 hours on weekdays per e-mail if there should be problems with delivery (back order/sold out items).
Nordica Living delivers every weekday.
Shipping in Denmark:
We ship by default via GLS, Post Nord or deliver in person, where we reserve the right to choose which shipping provider is most suitable. The price of our freight is unit based. Depending on the size of the order, delivery options will appear when ordering that are specific to your order as a customer. The various delivery options look like this:
Preventing collection of packages:
If the package is not picked up 7 days after arrival at the package shop, the buyer is responsible for having the item sent again. The buyer is also liable for fees and costs that should occur during the return of the package.
If the customer does not contact info@nordicaliving.dk immediately after returning the package, the total amount will be returned to the customer minus shipping costs and fees for return.
There is a 14-day full right of return on goods purchased at Nordica Living
The period is calculated from the day you receive the order.
Cancellation must be reported to us no later than 14 days after the purchase, and the customer must return the shipment no later than 14 days after the cancellation. As a customer, you must bear the return costs yourself.
The wish for cancellation must be given per mail at info@nordicaliving.dk. In the message, you must make us clearly aware that you wish to exercise your right of withdrawal.
If a refund has been agreed, please send the customer their bank details so that we can transfer the agreed amount.
Returned items should be in good and undamaged condition. If returned goods show signs of damage or use, beyond what is necessary to establish the nature, characteristics and way of functioning of the goods, you are liable for the deterioration of the value of the goods. We estimate any depreciation based on a concrete assessment of the returned item. You are responsible for any damage that may occur during the return transport
If something is damaged in the mail, send a photo of the damaged product to info@nordicaliving.dk no later than 14 days after the order is received, and we will gladly send a replacement at no cost to you.
For orders lost in transit, all claims must be submitted no later than 2 weeks after the expected delivery date. But no worries! We will be happy to send you a replacement at no cost. However, we may ask for your help before we ship a replacement, such as confirming with you if the shipping address was correct. We would also encourage you to contact the local post office to try to find the lost order.
1. Write to us at info@nordicaliving.dk and let us hear where the dissatisfaction lies. Please include the order number in the email.
2. Wait for our response. We will make sure to respond within 24 hours and will give you instructions for our return procedure.
There is a 2-year right to complain. Our right of complaint applies to defects in material and/or manufacturing. The cost of return shipments of this type is covered, by agreement, by Nordica Living.
The complaint does not apply to errors or damage caused by incorrect operation of our products.
We take good care of your data, and here you will find our entire personal data policy .
Cookies:
By using the Nordica Living webshop (nordicaliving.dk) you accept the use of cookies. Cookies are small text files that can be used by websites to make a user's experience more efficient. If you want more information about our use of cookies, please refer to our cookie policy .
If you have a complaint about a product bought in our Webshop, you can send a complaint to: info@nordicaliving.dk